IT Support Analyst
AccuMed Practice Management - Dubai
Job description
Looking for an “IT Support Analyst”to join our team in Dubai.
Job Responsibilities:
•Ensure monitoring alerts and system events are assessed, prioritized, and worked efficiently.
•Work client impacting incidents to address business impact, technical resolution.
•Comply with organization standards, regulations, and requirements.
•Perform level 1 and level 2 support for application and platform issues.
•Assign/escalate issues to Technology, Operations, and/or Vendor(s) where appropriate.
•Maintain documentation, e.g., master list of production application, database universe, workflows, hardware environment etc.
Job Responsibilities:
•Ensure monitoring alerts and system events are assessed, prioritized, and worked efficiently.
•Work client impacting incidents to address business impact, technical resolution.
•Comply with organization standards, regulations, and requirements.
•Perform level 1 and level 2 support for application and platform issues.
•Assign/escalate issues to Technology, Operations, and/or Vendor(s) where appropriate.
•Maintain documentation, e.g., master list of production application, database universe, workflows, hardware environment etc.
Desired Skills and Experience
Requirements of the role
•Bachelor's degree in computers or equivalent
•3-4 years of IT experience with background in application development or equivalent technical production support experience (required)
•Healthcare industry experience preferred
•Extensive experience using SQL for support analysis and incident resolution.
•Excellent experience working in a web-based distributed client server environment, including strong understanding of typical 3 tier architecture and infrastructure setups.
•Proven analysis, data management and reporting skills.
•Bachelor's degree in computers or equivalent
•3-4 years of IT experience with background in application development or equivalent technical production support experience (required)
•Healthcare industry experience preferred
•Extensive experience using SQL for support analysis and incident resolution.
•Excellent experience working in a web-based distributed client server environment, including strong understanding of typical 3 tier architecture and infrastructure setups.
•Proven analysis, data management and reporting skills.
| Click here to apply for this job: https://www.linkedin.com/jobs2/view/43096537?trk=jserp_job_details_text |
No comments:
Post a Comment