Senior Vice President - Cabin Crew Emirates - United Arab Emirates-Dubai

Senior Vice President - Cabin Crew

Emirates - United Arab Emirates-Dubai

Job description

The role is primarily responsible for the delivery of outstanding and consistent in-flight customer service through the leadership and guidance of cabin crew and the management teams. Its role is to provide approx. 20,000+ cabin crew who are multi-cultural and largely absent crew workforce with superior levels of leadership, direction and management.

Job Accountabilities:

• Accountable for the delivery of in-flight experience by cabin crew; including onboard service, safety, language capability and grooming, thus ensuring the corporate image of Emirates Airlines is represented consistently on every emirates flight
• To develop, agree and implement a strategy for improving the management and performance of the cabin crew team which compromises of 60 managers. To cascade the delivery of plans through the creation of a strong performance based culture at all levels of Cabin Crew and Management communities, ensuring that priorities, targets and accountabilities are defined, measured and achieved. To ensure performance measurements are established, communicated prioritized and implemented for the Cabin Crew Managers, Cabin Crew Service Centre and Cabin Crew Operations.
• Set and drive the standards for a superior internal communication with crew. Accountability includes, increasing organisational awareness and feeling of belonging through mediums such as the crew Portal, increased integration of crew with management or ground based teams, proactive use of the Crew Briefing facilities, personalised admin and query handling service through the service centre, increased frequency of interaction with line managers, increased recognition of good performance.
• Review and enhance the Cabin Crew Management organisation, processes and people. Establish the touch points between the various units and establish synergies in policies and practices. Develop and maintain a system for service feedback enabling crew to provide feedback for improvement. Ensure ongoing and regular teamwork.
• Continually review and develop the use of latest technology platforms in enabling real time two-way crew engagement for motivation and feedback.
• Partner SVPCCT in creating effective and comprehensive mechanisms to support crew performance/ training & development plans and National Development (where appropriate) to continually meet the changing pace and product standard of Service Delivery.
• In conjunction with SVPSDS and SVPCCT, critically evaluate all incidents and reasons for service failure, poor incident handling or industrial injuries. Develop remedial plans and drive management action.
• Lead the teams in forging close working relationship with partner departments. Ensure initiatives are shared and developed and synergies created wherever possible to ensure consistent application and standards.
• Ensure GCAA, International and EK standards are consistently maintained onboard. In conjunction with other stake holders, critically evaluate all incidents and reasons for service failure, poor emergency handling or industrial injuries. Identify where changes in policy, performance, or product are required. Where performance related, ensure cabin crew management teams take timely remedial action.
• Enable close working relationships within the Cabin Crew Management teams, driving awareness, buy in and contribution to the shared concept of service excellence and consistent application of policies and procedures through constant teamwork. Identify and empower the teams to identify and implement cost effective and efficient performance management initiatives to support the overall business strategy

Qualifications & Experience

• A Degree or Honours (12+3 or equivalent)
• A Masters Degree in Business desirable but not essential.
• Airline/Service administration 12+ Years
• Significant experience of managing large work groups.
• Cabin Crew management desirable but not essential.

Salary and Benefits

Tomorrow you could be living in dynamic Dubai and earning a tax-free salary with global benefits. Starting with two aircraft and a handful of enthusiastic people, we have grown at a phenomenal rate. We are now one of the fastest growing airlines in the world, flying to over 125 destinations across 6 continents. We are looking for people to join our global family of over 54,000 people from 160 nationalities across a diverse range of disciplines. If you are a high performer, seeking unparalleled career opportunities, join the Emirates team and help us create the future of travel.

We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund and it has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1=Dh3.66. Besides generous travel benefits normally associated with an airline, this managerial role also has excellent leave and health care packages, accommodation, power and water paid for, along with transport benefits, life insurance and other employee benefits making the role attractive to high performers. By viewing the 'Dubai Lifestyle' section in the careers website you can also consider the many benefits of Dubai as a location to live and work in.

Job Category: Cabin Crew Operations & Service Delivery

Primary Location: United Arab Emirates-Dubai

Please submit your application before 11-May-15, 11:59:00 PM GMT+4hours

Click here to apply for this job : https://ae.linkedin.com/jobs2/view/44981966?trk=jserp_job_details_text#a11y-header2