Dell SecureWorks Service Delivery Manager
Dell SecureWorks - AE-DU-Dubai
Job description
Security Service Delivery Manager
As Security Service Delivery Manager you will have complete ownership of the client lifecycle as it relates to our security service deliveries. You will manage implementation efforts, champion value add success, mentor security posture enhancements, and foster a strong collaborative client relationship. The Security Service Delivery Manager will proactively engage with both client executives and internal resources to drive successful service delivery and provide security best practice adherence for clients. Effective candidates are able to work at both strategic and operational levels while instilling confidence and providing direction to stakeholders.
Key Responsibilities:
• Overall responsibility for ongoing client service delivery success, retention, and growth
• Development of tactical partnership with strategic decision makers
• Maintain an understanding of the latest trends to threat landscape protection, governance regulations, and risk levels related to gaps in security controls
• Ensure service delivery and project rollouts are within Service Levels Agreements (SLAs)
• Establish key performance metrics and consult on industry best security practices
• Ensure progress reports and monitoring of delivery status with timely updates to senior management and clients
• Participate in and lead client briefings as required
• Provide context to internal teams on future vision of the client’s security intentions and provide awareness to problem management
• Support the client’s ability to effectively consume service deliveries and map output results to actionable input objectives
QualificationsRequirements:
• 10+ years of Info. Security Industry experience with at least 5 years in a leadership role
• Deep understanding on how Critical Security Controls (CSC), NIST 800-53, ISO 2700x, and ITIL framework apply to client environments
• Ability to influence and communicate effectively to enterprise c-level leadership
• Excellent presentation and communication skills both verbal and written
• Accreditations in multiple security standards such as: GCIA, CISSP, CRISC
• Capacity to create and maintain a client Risk Register
• Self-motivated to meet deadlines and deliver best-in-class service excellence
• Knowledge of report writing and graphing from multiple data sources to tell a story
Company Description
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Why work with us?
As Security Service Delivery Manager you will have complete ownership of the client lifecycle as it relates to our security service deliveries. You will manage implementation efforts, champion value add success, mentor security posture enhancements, and foster a strong collaborative client relationship. The Security Service Delivery Manager will proactively engage with both client executives and internal resources to drive successful service delivery and provide security best practice adherence for clients. Effective candidates are able to work at both strategic and operational levels while instilling confidence and providing direction to stakeholders.
Key Responsibilities:
• Overall responsibility for ongoing client service delivery success, retention, and growth
• Development of tactical partnership with strategic decision makers
• Maintain an understanding of the latest trends to threat landscape protection, governance regulations, and risk levels related to gaps in security controls
• Ensure service delivery and project rollouts are within Service Levels Agreements (SLAs)
• Establish key performance metrics and consult on industry best security practices
• Ensure progress reports and monitoring of delivery status with timely updates to senior management and clients
• Participate in and lead client briefings as required
• Provide context to internal teams on future vision of the client’s security intentions and provide awareness to problem management
• Support the client’s ability to effectively consume service deliveries and map output results to actionable input objectives
QualificationsRequirements:
• 10+ years of Info. Security Industry experience with at least 5 years in a leadership role
• Deep understanding on how Critical Security Controls (CSC), NIST 800-53, ISO 2700x, and ITIL framework apply to client environments
• Ability to influence and communicate effectively to enterprise c-level leadership
• Excellent presentation and communication skills both verbal and written
• Accreditations in multiple security standards such as: GCIA, CISSP, CRISC
• Capacity to create and maintain a client Risk Register
• Self-motivated to meet deadlines and deliver best-in-class service excellence
• Knowledge of report writing and graphing from multiple data sources to tell a story
Company Description
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Why work with us?
- Life at Dell means collaborating with dedicated professionals with a passion for technology.
- When we see something that could be improved, we get to work inventing the solution.
- Our people demonstrate our winning culture through positive and meaningful relationships.
- We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
- Our team members’ health and wellness is our priority as well as rewarding them for their hard work.
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