Director Regional Compliance Middle East
MoneyGram International - Dubai AE
Job description
General Responsibilities:MoneyGram is an international, high-performance company, located in 200 countries and territories. We are committed to our employees. MoneyGram promotes an environment that is both challenging and rewarding for employees. We understand the importance of career development, and provide many opportunities to learn and grow. We take pride in upholding a culture strongly rooted in our corporate values, and committed to the communities around us.
The Dir Regional Compliance is the primary compliance subject matter expert regarding regulatory expectations. The Dir is responsible for leading MoneyGram’s back office and overseeing the Agent Oversight Program. This includes ensuring Agent reviews are performed within all established criteria/guidelines and with industry best practices.
The incumbent will manage the escalation process including referrals, restrictions, probations, suspensions and terminations for the Regional Compliance Teams. The incumbent will also monitor and report on the successes and failures of the Agent Oversight Program.
The Dir Regional Compliance will be responsible for complex corridor oversight and high risk Agent relationships. This position will also measure adherence to the Agent Oversight Program through reporting and QA.
Partners and liaisons with the Program Office and functionally responsible business units to ensure policies and controls are practical, efficient and workable and to capture regional exceptions to enterprise programs and policies.
The Dir Regional Compliance may be responsible for managing relationships with state and federal regulators as examinations occur, the IRS, and other agencies or bodies that influence the AML and Fraud program.
Primary Responsibilities
Executes on established enterprise compliance programs, principles, standards, policy and oversight expectations. Implements policies and procedures designed to mitigate exposure and enhance compliance activities. Ensures programs are maintained and relevant. Provides management reporting and dashboard metrics on an ongoing basis to support field team. Consults with internal
and external experts to identify risks, best practice and expectations. Analyzes internal and external information to gain additional intelligence regarding emerging risk. Communicates policy goals for area of expertise, ensuring application across the enterprise. Establishes minimum standards and associated high level controls responsive to the risk profile. Facilitates policy, risk and control discussions with Stakeholders. Ensures policy objectives are met.
Actively seeks opportunities to further enhance the Agent Oversight Program through IT initiatives or otherwise. Develops and deploys systemic enhancements to the Agent Oversight Program.
Oversees complex corridor oversight and high risk Agent relationships. Provides direct supervision of the Agent Oversight visitation strategy. Provides direct supervision of the Agent escalation process:
referrals, restrictions, probations, suspensions, terminations. Provides direct supervision of the QA
program for Agent Oversight reviews.
Leads and develops a team of subject matter experts. Provides daily direction, clarity and guidance to staff regarding AML compliance activities, issues, laws and regulations. Ensures staff is well trained and knowledgeable on AML compliance, international standards as well as a familiarity with various requirements. Provides direct supervision, instruction, guidance and direction to staff based on MoneyGram policy. Coordinates department workflow to ensure efficient and effective distribution of resources and workload. Provides feedback and coaching on job performance. Provides training as needed.
Provides guidance and support to the Regional Business and Compliance Teams regarding enterprise policy and approach. Establishes and holds regional field teams accountable to following program standards. Provides guidance, policy interpretation and support to business activities, such as new product and channel projects. Actively participates in management discussions on risk. Participates in governance and risk committee meetings as appropriate.
Liaisons with regulators, law enforcement and industry members on program content and direction as required. Provides feedback to regulatory bodies on areas of expertise as part of regulatory process. Participates in industry councils and associations. Analyzes impacts of proposed regulation and draft associated position papers. Represents MoneyGram’s Compliance Program to external audiences, including agents and banking partners.
Provides content messaging for new policies as rolled out. Ensures training materials are in-line with policy expectations. Performs other duties as assigned.
Skills and Experience Required:
Qualifications
Any combination of relevant education and experience and/or related professional designations/certifications in this field are highly desirable.
Education
Educational Requirements
• Bachelor’s degree or equivalent experience
• Masters and/or JD, preferred
Experience
Experience Requirements
• Minimum 10 years’ experience with:
o 5-7 years’ management experience with responsibilities for hiring, performance management and coaching
o 5-7 years’ work experience as a subject matter expert in compliance in a banking or financial services environment
Essential Skills
• Outstanding leadership skills, including a track record of developing distinctive strategic direction, and translating broad strategies into specific objectives and action plans
• Demonstrated leadership/team management, preferably in a remote environment
• Capability to lead, advance and implement global compliance programs; business process systems;
and procedures with minimum supervision and direction
• Demonstrated ability to drive execution, integrating efforts across units and functions, monitoring results and tackling problems directly and in a timely fashion
• Proven change agent; track record of championing new initiatives within and beyond the scope of own job, stimulating others to make changes and improvements
• Advanced knowledge of Bank Secrecy Act and AML Regulations, USA Patriot Act, Office of Foreign
Assets Control
• Proven experience and ability to operate multi-nationally with regulators, law enforcement, business partners and agents
• Demonstrated understanding of the MoneyGram's business practices, organizational structure and general policies and procedures (preferred)
• Demonstrated ability to draft clear and professional correspondence, policies, procedures and other documents of a legal and business nature
• Excellent analysis and problem solving skills
• Excellent customer service skills and the ability to resolve customer complaints
• Demonstrated ability to appropriately work with confidential information
• Demonstrated persuasive, professional oral and written communication skills
• Proven ability to employ tact and to appropriately adjust communications when interacting with individuals at varying levels in the organization
• Experience communicating with regulators and law enforcement agencies
• Experience in public speaking and making clear and persuasive business presentations
• Excellent demonstrated organizational skills, including time management, record keeping, self- scheduling, and follow-up
• Superior knowledge of MS Word, and knowledge of drafting software
• Demonstrated ability to handle multiple priorities in a dynamic environment
• Additional language skills (as appropriate to the region).
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