Reception Supervisor - After Sales Toyota | AF Motors | Dubai
Al-Futtaim Automotive - Dubai - AE
Job description
About the role
We are looking for a Reception Supervisor to join our Service Centre in Al Badia - Dubai.
The purpose of this role is to provide a supervisory management function for all front of house staff and provide a point of contact environment between customers and front of house customers. The incumbent will lead a reception team ensuring efficient and professional manner is maintained and as such, he will act as a role model to demonstrate and promoting standards expected by practising and creating the energy and the enthusiasm for excellent customer service
The job holder's main responsibilities include:
About You
The ideal candidate will have the following qualifications, experience and skills :
Minimum Qualifications and Knowledge
Job-Specific Skills:
Behavioural Competencies :
We are looking for a Reception Supervisor to join our Service Centre in Al Badia - Dubai.
The purpose of this role is to provide a supervisory management function for all front of house staff and provide a point of contact environment between customers and front of house customers. The incumbent will lead a reception team ensuring efficient and professional manner is maintained and as such, he will act as a role model to demonstrate and promoting standards expected by practising and creating the energy and the enthusiasm for excellent customer service
The job holder's main responsibilities include:
- Ensure that all Reception Hosts and Service Advisors provide a "Customer Centric" environment that is geared to the highest level of customer satisfaction and promotes our Customer Service Values.
- Ensure the accurate flow of customer, vehicle information to ensure the vehicles are Fixed Right First time and delivered based on the customer promised delivery time.
- Make sure that all reporting staff demonstrate a high level of sifting, sorting, sweeping, spick n' span and safety that promotes a customer centric environment.
- Ensure the on-going monitoring of all support staff and evaluates the schedule, timing and attendance of all staff on a daily basis.
- Ensure the tracking of the financial performance of each indirect employee responsible for selling labour hours and other sales.
- Provide an environment for the managing and supervising staff to provide excellent levels of customer service.
About You
The ideal candidate will have the following qualifications, experience and skills :
Minimum Qualifications and Knowledge
- Diploma or Degree in Mechanical Engineering
- Diploma or Degree in Hospitality Industry
Job-Specific Skills:
- Microsoft Proficient (MS Project, PowerPoint, Visio Excel and Word)
- Excellent Verbal and Analytical Skills required
Behavioural Competencies :
- Analytical
- Focussed
- Task Orientated
- Communication
- Teamwork
Click here to apply for this job : https://ae.linkedin.com/jobs2/view/46353891?trk=jserp_job_details_text
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