Business Systems Manager Emirates - United Arab Emirates-Dubai

Business Systems Manager

Emirates - United Arab Emirates-Dubai

Job description

Please note there are multiple positions and applications will be reviewed on a weekly basis and candidates shortlisted invited to the selection process. Therefore it would be advantageous to submit your application at your earliest convenience.

Emirates’ has embarked on a program to significantly upgrade the capability of its Passenger Service System (PSS) based on its current MARS/MACS platform. This program will involve technical and functional components and utilize skills from across IT and relevant business areas. The Managers Business Solutions lead teams responsible for conducting the business requirements definition, and the subsequent program related business activities. It is expected that the program will take approximately 4 years to complete.

There are roles in the following Domains:
Reservations & Distribution
Availability & Inventory
Fares, Pricing & Distribution
Loyalty & Customer
Airport Operations
Res Desktop (GUI)

Manage the business operations/ process design, impact and implementation for all IT/ PSS systems pertinent to Commercial/assigned work stream, working closely with Emirates IT. Serve as senior subject matter expert for assigned functional domain. Manage the IT investment of Commercial/Emirates through Mercator from a business perspective to maximise performance efficiency, return on investment, process analysis and automation translating into tangible productivity increases, cost savings, information system enhancements, user training, business help desk support and active promotion of Commercial Sysems/PSS among the user community, in synch with the business growth, distribution and operational strategy.
Pro-actively participate in achieving the IT and business strategic objectives of Commercial/Emirates, by sourcing, validating and providing required information to develop system enhancement proposals and manage business testing, implementation, user requirements and operation thereafter. In all this the job holder has to closely work with Emirates/IT, and external vendors.

Job Outline

• Pro-actively lead/seek, validate, document and manage the analysis and requirements of the current and future business technology/functional needs. Interact with business and support unit managers and users across the company, trade and supplier partners, customers and information users to ensure that functionality is maximised and enhancements consistent with business and user requirements and Commercial/Emirates future direction and strategy Manage the user requirements, user testing and business rollout of new generation tour operating/PSS system liaising with Mercator.
• Pro-actively monitor systems/functional performance to meet commercial demands and minimise negative transaction and information flow implications between customers, trade partners and suppliers. Effectively identify, communicate, coordinate and drive solutions to any system instabilities, with the relevant Mercator managers and staff, within pre-agreed SLA’s and keep all relevant business managers and operationally dependant areas updated on a real time basis.
• Organise and manage user testing schedules in a timely manner to ensure that delivered modules, patches or enhancements are tested in a qualitative manner, for implementation across the user community. Organise, coordinate and involve a broad spectrum of users (including outstations) to ensure that testing is thorough and all bugs detected and addressed, prior to roll-out and within business timeframes.
• Manage the development and effective implementation of system usage procedures and ensure that user manuals, prompt cards and on-line help are published and available to all users, so that systems are used uniformly and efficient. Document and ensure all interfaces are tested, implemented and monitored to ensure systems are fully functional. Work closely with Training Manager to provide input on required training materials and e-learning.
• Manage and provide a systems help desk, which provides effective user assistance, diagnosis, reporting, escalation, solutions (in coordination with Mercator) and closure of user problems and incidents. Ensure all systems and process related issues or enhancement requests are investigated, validated, recorded, tracked and managed effectively.
• Participate/Lead, document/review, analyse and evaluate business requirement documents produced by IT to ensure that they accurately reflect all business needs, pro-actively interact with user process owners and connected user departments or work areas, to review the same and co-ordinate with IT to address deviations. Also responsible to review and validate all user IT requirements documents for Commercial/Emirates within business timelines. Scope creep must be managed and addressed to ensure project, bug fixes, patches or enhancement deliverables are not compromised.
• Organise resources to address system operational issues and provide constant support and assistance for all users of the systems, internally and externally. Pro-actively propose, obtain approval and manage enhancements to the systems to meet evolving business processes and strategic distribution requirements.
• Organise and conduct user forums and act as a medium to obtain, evaluate, validate and submit modification proposals, with cost/revenue and efficiency benefits.
• Analyze the products, competitors and industry changes to determine the most appropriate product feature sets. Recommend and co-ordinate where necessary competitive analysis, customer needs analysis and market research.
• Be directly involved in the product design throughout the project lifecycle through to deployment and ongoing management. Lead the document development requirements through the use of user flows and storyboards. Review and provide feedback for user acceptance
• Envisage, adapt and evolve the business processes for alignment and ensure impacted interface systems are aligned and tested.

Qualifications & Experience

• Honors Degree
• 8 years + experience airline commercial/operations experience in a function that is supported by PSS such as Reservations, Inventory and Availability, Fares & Ticketing, Airport Operations or Customer and Loyalty in a related systems/assigned business functional domain area.
• Proven experience in business systems implementation in one of the above domain areas.
• Relevant exposure in managing various business IT projects (comprising both large & complex projects).
• Thorough understanding of airlines automated booking systems, inventory management, departure control, and loyalty systems..
• Knowledge of leisure and/or airlines automated booking systems.
• Thorough knowledge of business practices for assigned functional domain.
• Ability to analyse business requirements as subject matter expert and understand the development life cycle of application systems and work as a team with EGIT staff.
• Ability to manage a team and plan projects within commercial timelines.
• Must be able to manage conflicting priorities and make fast and sound decisions.
• A high degree of analytical and creative thinking.
• Capable of obtaining support from peer managers, in terms of information or additional resources.

Salary and Benefits

Tomorrow you could be living in dynamic Dubai and earning a tax-free salary with global benefits. Starting with two aircraft and a handful of enthusiastic people, we have grown at a phenomenal rate. We are now one of the fastest growing airlines in the world, flying to over 125 destinations across 6 continents. We are looking for people to join our global family of over 54,000 people from 160 nationalities across a diverse range of disciplines. If you are a high performer, seeking unparalleled career opportunities, join the Emirates team and help us create the future of travel.

We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund and it has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1=Dh3.66. Besides generous travel benefits normally associated with an airline, this managerial role also has excellent leave and health care packages, accommodation, power and water paid for, along with transport benefits, life insurance and other employee benefits making the role attractive to high performers. By viewing the 'Dubai Lifestyle' section in the careers website you can also consider the many benefits of Dubai as a location to live and work in.

Job Category: Commercial

Primary Location: United Arab Emirates-Dubai

Please submit your application before Ongoing

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