Technical Account Manager, Middle East & Africa

Job description

This position will lead the development of XML-based connections with our clients in the Middle East & Africa region. As the Technical Account Manager, you will be working hand-in-hand with our internal sales teams as well as our client's technical teams in developing and implementing our range of connectivity services. You will also lead all post-launch performance management of our connectivity services.

Key responsibilities:

• Support and contribute to the growth of our clients using XML-based services.
• Establish and maintain constructive, productive and strong business relationships with our established clients and prospective accounts.
• Lead as the technical point of contact to our internal sales teams to help facilitate communication to clients.
• Serve as a liaison between our client technical teams and internal project implementation and product development teams.
• Proactively collaborate and communicate with external and internal customers to analyze information, business needs and functional requirements.
• Follow up on assigned tasks and action items towards acceptable closure.
• Be the subject matter expert for our clients and our internal sales teams.

Desired Skills and Experience

Degree qualified with 5-7 years experience in XML-based connectivity solutions and services. An understanding of the travel insutry is ideal but not essential.

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