Client Tech Supt Sr. Associate
Dell - MY-Penang-Bayan Lepas
Job description
- Diagnosis&troubleshoot via telephone, computer systems, servers/storage & software systems within standard time
frames.
- Escalation of issues to the Product Support team and/or Technical Support Manager in order to resolve the issue to the
customer's complete satisfaction.
- Analytical, articulate, result-oriented and provide excellent follow-up.
- Maintain accurate call logging and tracking into Helpdesk database.
- Possess excellent communication skills and the ability to work with diverse range of people with varying levels of
technical understanding and ability in international environment.
Qualifications
• Degree in Computer Science / IT related discipline with at least 1 year related working experience.
• Advance Diploma/Diploma holders in Computer Science/IT related discipline with a minimum of 3 years working
experience in providing direct support to end-users either in customer service/field engineering or corporate help desk are
also encouraged to apply.
• Those with professional certification from Microsoft/Red Hat/Novell will have an added advantage.
• Strong understanding and technical ability for PC, servers/Storage, Software systems and applications supported and
sold by Dell Asia Pacific Sdn
• Exposure&knowledge to the following systems technologies:
o Intel CPU based servers
o SCSI and RAID
o Fiber Channel storage subsystems
o ISA, PCI, EISA, combo interfaces
o ECC, SDRAM, RDR memories
o Backup solutions and peripherals
o Systems management (an added advantage)
o Systems recovery (and added advantage)
o LAN with Ethernet/802.3 network like 10/100/1000baseT and Token Ring or fiber optics (an added advantage)
o Structure cabling systems
o MS Windows 7, Win 2000, XP, Vista or NetWare operating systems
o TCPIP, Netbios and other protocols.
o Microsoft clustering, Microsoft Internet, Storage, Unix
• Able to work rotating shifts including 24x7
• Speak, read and write proficiently in English. Added language skills will be an advantage
frames.
- Escalation of issues to the Product Support team and/or Technical Support Manager in order to resolve the issue to the
customer's complete satisfaction.
- Analytical, articulate, result-oriented and provide excellent follow-up.
- Maintain accurate call logging and tracking into Helpdesk database.
- Possess excellent communication skills and the ability to work with diverse range of people with varying levels of
technical understanding and ability in international environment.
Qualifications
• Degree in Computer Science / IT related discipline with at least 1 year related working experience.
• Advance Diploma/Diploma holders in Computer Science/IT related discipline with a minimum of 3 years working
experience in providing direct support to end-users either in customer service/field engineering or corporate help desk are
also encouraged to apply.
• Those with professional certification from Microsoft/Red Hat/Novell will have an added advantage.
• Strong understanding and technical ability for PC, servers/Storage, Software systems and applications supported and
sold by Dell Asia Pacific Sdn
• Exposure&knowledge to the following systems technologies:
o Intel CPU based servers
o SCSI and RAID
o Fiber Channel storage subsystems
o ISA, PCI, EISA, combo interfaces
o ECC, SDRAM, RDR memories
o Backup solutions and peripherals
o Systems management (an added advantage)
o Systems recovery (and added advantage)
o LAN with Ethernet/802.3 network like 10/100/1000baseT and Token Ring or fiber optics (an added advantage)
o Structure cabling systems
o MS Windows 7, Win 2000, XP, Vista or NetWare operating systems
o TCPIP, Netbios and other protocols.
o Microsoft clustering, Microsoft Internet, Storage, Unix
• Able to work rotating shifts including 24x7
• Speak, read and write proficiently in English. Added language skills will be an advantage
Click here to apply for this job : https://www.linkedin.com/jobs2/view/41688408?trk=jserp_job_details_text
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