Client Tech Supt Specialist
Dell - MY-Penang-Bayan Lepas
Job description
As part of the SA Commercial Philippines Client team, the primary objective for this role is to support customer's enquiries, complaints, minor technical diagnosis & troubleshoot via email/telephone, computer systems, servers/storage & software systems within standard time frames.
• Escalation of issues to the L2s , Coaches and/or Technical Support Manager in order to resolve the issue to the customer's complete satisfaction.
• Analytical, articulate, result-oriented and provide excellent follow-up.
• Maintain accurate call logging and tracking into Helpdesk database ( Delta/DCSS).
• Displays excellent communication skills and works effectively with customers from various cultural backgrounds who have varied levels of technical knowledge.
• Answer and handle customer inquiries, complaints and 1st level escalations from customers.
• Responsible for setting realistic customer expectations, and meeting or exceeding these expectations
This person will act as a single point of contact between various departments ie: Sales, Service Operations on non-technical escalations from customers. This involves working closely with the various groups internally. A component of this role is to ensure that requirements are communicated to the appropriate group for implementation. A key element is to meet / exceed customer expectations whilst delivering the best possible customer experience.
Qualifications:
• Tertiary qualifications or other relevant degree.
• Min 2 years’ experience in customer service and project management will be an advantage
• Excellent telephone manner; communication skills in English.
• Able to speak in Tagalog would be an advantage.
• Ability to communicate to all levels within an organization
• Strong customer service ethic and ability to be empathetic and accept ownership
• Well developed problem solving skills
• Goal/Career oriented, self-motivated & good team player
• Able to work under pressure with minimum supervision
• Able to work in 24x7 shift environment
Qualifications
• Tertiary qualifications or other relevant degree.
• Min 2 years’ experience in customer service and project management will be an advantage
• Excellent telephone manner; communication skills in English and Bahasa.
• Able to speak in Mandarin & other local dialects would be an advantage.
• Ability to communicate to all levels within an organization
• Strong customer service ethic and ability to be empathetic and accept ownership
• Well developed problem solving skills
• Goal/Career oriented, self-motivated & good team player
• Able to work under pressure with minimum supervision
· Able to work in 24x7 shift environment
• Escalation of issues to the L2s , Coaches and/or Technical Support Manager in order to resolve the issue to the customer's complete satisfaction.
• Analytical, articulate, result-oriented and provide excellent follow-up.
• Maintain accurate call logging and tracking into Helpdesk database ( Delta/DCSS).
• Displays excellent communication skills and works effectively with customers from various cultural backgrounds who have varied levels of technical knowledge.
• Answer and handle customer inquiries, complaints and 1st level escalations from customers.
• Responsible for setting realistic customer expectations, and meeting or exceeding these expectations
This person will act as a single point of contact between various departments ie: Sales, Service Operations on non-technical escalations from customers. This involves working closely with the various groups internally. A component of this role is to ensure that requirements are communicated to the appropriate group for implementation. A key element is to meet / exceed customer expectations whilst delivering the best possible customer experience.
Qualifications:
• Tertiary qualifications or other relevant degree.
• Min 2 years’ experience in customer service and project management will be an advantage
• Excellent telephone manner; communication skills in English.
• Able to speak in Tagalog would be an advantage.
• Ability to communicate to all levels within an organization
• Strong customer service ethic and ability to be empathetic and accept ownership
• Well developed problem solving skills
• Goal/Career oriented, self-motivated & good team player
• Able to work under pressure with minimum supervision
• Able to work in 24x7 shift environment
Qualifications
• Tertiary qualifications or other relevant degree.
• Min 2 years’ experience in customer service and project management will be an advantage
• Excellent telephone manner; communication skills in English and Bahasa.
• Able to speak in Mandarin & other local dialects would be an advantage.
• Ability to communicate to all levels within an organization
• Strong customer service ethic and ability to be empathetic and accept ownership
• Well developed problem solving skills
• Goal/Career oriented, self-motivated & good team player
• Able to work under pressure with minimum supervision
· Able to work in 24x7 shift environment
Click here to apply for this job : https://www.linkedin.com/jobs2/view/41688407?trk=jserp_job_details_text
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