Senior Process Engineer
BP International - Kuala Lumpur -Malaysia
Job description
Role synopsis
The Senior Process Engineer (PE) supports systematic management and improvement of E2E processes; leading process documentation efforts associated with existing processes and new business integration into the GBSC. As well as guiding documentation, review, and maintenance of process maps, the Process Engineer is responsible for developing, delivering, and maintaining process training programs and coaching on process-related systems (e.g., ARIS) for the relevant GBSC employees. Additionally, the Process Engineer provides support to Project Delivery Managers and Operations to ensure success of new work integration, as well as workshop facilitation / process reviews in support of incident management, project management, and/or process improvement. They will be expected to have a good understanding of individual roles and of the relevant systems, at a technical level. Each Process engineer role will also need to have a deep understanding of specific process activities performed by various teams across the service towers in order to enable them to support both sustaining and improvement activities.
Key accountabilities
•Specialises in a process improvement technique such as Six Sigma (BPM Methods and Tools, BPM Delivery)
•Assist in driving process standardisation efforts associated with existing processes and new business integration into the GBSC
•Create process maps for “As-Is” work processes; work with Projects, Training & Operations to document & maintain Process Maps (PM) and Standard Operation Procedures (SOP) to support transition projects
•Forge relationships with customers and those responsible for the current work process to ensure accurate representation of the work process
•Construct valid work processes where little or no information is documented and ensure existing materials (e.g., process maps / documentation) are updated as and when updates are made to systems or functionality; ensuring that systems (within scope) meet and deliver assurance surrounding compliance requirements – collaborate with BPM Consultant to ensure proper process design and confirm documentation reflects new process
•Support the continuous maintenance of the GBS Service Catalogue
•Challenge existing processes for possibility of improvement – work with Operations to drive improvement plans, process monitoring tools (visual management, process excellence toolkit, quality checks, etc.), and refresher trainings
•Work with Process Improvement Specialist and Process Improvement Manager to validate and set up measurement systems for SLAs/KPIs and coordinate benchmarking exercises for critical processes and set targets (for self and other related functions/process owners) – work to standardise practices and measurements across customers / regions
•Assist in the execution of continuous improvement projects and/or coach Project Leads on “Just Do It” and CI 7 Step projects:
oFacilitate workshops for process analysis, design and implementation activities
oConduct relevant analysis to define the impact of process improvements and generate reports as and when necessary
oCreate appropriate levels of assurance to key stakeholders on the integration of new activities and work processes
oSupport project team and stakeholders in decision making and sign-off of future process designs
oServe as a central point of contact for the transition of operational activities; work with Learning & Development, Project teams, and Operations to support the design and delivery of the process-specific training programs for each business as it rolls into the BSC; ensuring that all training is compliant with HSSE policies and procedures
•Improve process specific training programmes by ensuring delivered training matches and/or exceeds delegates requirements
•Ensure that all processes are compliant with ISO accreditation (if applicable)
•Adhere with the tasks outlined in the GBSC EMS/QMS systems (if applicable)
Essential Education
•Bachelor’s degree required
Essential experience and job requirements
•Min 4 years relevant business experience and knowledge of existing business support activities required; similar job experience gained in a customer-focused business-to-business environment
•Broad operational experience with background in customer-facing roles; knowledge of other functions and the associated links to own functions are preferable
•Deep experience with process mapping methodologies and tools
•Experience leading process mapping and / or workshop facilitation activities; facilitation skills for working issues with groups and teams
•Experience working in fast-paced, high-demand, delivery oriented environments; customer focus
•Able to consistently review and adapt approach and style to meet ever changing requirements
•Able to manage conflicting work issues and deadlines using team structure and by negotiating timeframes on work in order to ensure deliverable deadlines are met.
•Able to build contingency plans into daily work to deal with unforeseen circumstances in order to minimise potential problems
•Able to actively promote a positive team environment and build networks effectively to enhance and share knowledge; must be a team player and willing to network appropriately to increase quality of contribution to the organization
•Demonstrable experience with advanced competency using Microsoft Excel, Microsoft Project and PowerPoint
Other Requirements (eg Travel, Location)
Travel 10%
•Strong time mgmt and organization skills; able to manage conflicting work issues and deadlines to ensure deliverable deadlines are met
Excellent communication (oral and written) and influencing skills at all levels of the organization with change engagement; able to consistently review and adapt approach and style to meet ever changing requirements
•High degree of personal impact, teamwork, and organizational impact
•Strong track record of leading (formally and informally), motivating, and building a cross-functional relationship
•Experience managing and implementing change; implementing and mentoring continuous improvement systems
•Coaching expertise with previous training and assessment experience
Desirable criteria & qualifications
•Continuous Improvement Certification e.g. Green Belt.
•Shared service centre experience
•Oil and gas industry experience
Relocation available
No
Travel required
Negligible travel
Is this a part time position?
No
About BP
BP has established a Business Service Centre (BSC) in Kuala Lumpur that provides Finance, Tax, HR and IT services to global and regional businesses. The main goal of the BSC is to deliver value added services and enhance process transformation for the various Business Units in BP. The BSC is part of an integrated network of business service centres that support Strategic Performance Units (SPU) operations globally to provide cost optimisation and process standardisation through global delivery capabilities and enabling technologies, operational excellence benchmarked to industry standards, and World-class Human Capital Development to build an "Asset Talent Pool" that consistently delivers high quality performance.
Segment
Corporate & Functions
Application close date
07-Apr-2015
Removal Time
23:59 (GMT-05:00) Eastern Time (US & Canada)
Removal Date
07-Apr-2015
The Senior Process Engineer (PE) supports systematic management and improvement of E2E processes; leading process documentation efforts associated with existing processes and new business integration into the GBSC. As well as guiding documentation, review, and maintenance of process maps, the Process Engineer is responsible for developing, delivering, and maintaining process training programs and coaching on process-related systems (e.g., ARIS) for the relevant GBSC employees. Additionally, the Process Engineer provides support to Project Delivery Managers and Operations to ensure success of new work integration, as well as workshop facilitation / process reviews in support of incident management, project management, and/or process improvement. They will be expected to have a good understanding of individual roles and of the relevant systems, at a technical level. Each Process engineer role will also need to have a deep understanding of specific process activities performed by various teams across the service towers in order to enable them to support both sustaining and improvement activities.
Key accountabilities
•Specialises in a process improvement technique such as Six Sigma (BPM Methods and Tools, BPM Delivery)
•Assist in driving process standardisation efforts associated with existing processes and new business integration into the GBSC
•Create process maps for “As-Is” work processes; work with Projects, Training & Operations to document & maintain Process Maps (PM) and Standard Operation Procedures (SOP) to support transition projects
•Forge relationships with customers and those responsible for the current work process to ensure accurate representation of the work process
•Construct valid work processes where little or no information is documented and ensure existing materials (e.g., process maps / documentation) are updated as and when updates are made to systems or functionality; ensuring that systems (within scope) meet and deliver assurance surrounding compliance requirements – collaborate with BPM Consultant to ensure proper process design and confirm documentation reflects new process
•Support the continuous maintenance of the GBS Service Catalogue
•Challenge existing processes for possibility of improvement – work with Operations to drive improvement plans, process monitoring tools (visual management, process excellence toolkit, quality checks, etc.), and refresher trainings
•Work with Process Improvement Specialist and Process Improvement Manager to validate and set up measurement systems for SLAs/KPIs and coordinate benchmarking exercises for critical processes and set targets (for self and other related functions/process owners) – work to standardise practices and measurements across customers / regions
•Assist in the execution of continuous improvement projects and/or coach Project Leads on “Just Do It” and CI 7 Step projects:
oFacilitate workshops for process analysis, design and implementation activities
oConduct relevant analysis to define the impact of process improvements and generate reports as and when necessary
oCreate appropriate levels of assurance to key stakeholders on the integration of new activities and work processes
oSupport project team and stakeholders in decision making and sign-off of future process designs
oServe as a central point of contact for the transition of operational activities; work with Learning & Development, Project teams, and Operations to support the design and delivery of the process-specific training programs for each business as it rolls into the BSC; ensuring that all training is compliant with HSSE policies and procedures
•Improve process specific training programmes by ensuring delivered training matches and/or exceeds delegates requirements
•Ensure that all processes are compliant with ISO accreditation (if applicable)
•Adhere with the tasks outlined in the GBSC EMS/QMS systems (if applicable)
Essential Education
•Bachelor’s degree required
Essential experience and job requirements
•Min 4 years relevant business experience and knowledge of existing business support activities required; similar job experience gained in a customer-focused business-to-business environment
•Broad operational experience with background in customer-facing roles; knowledge of other functions and the associated links to own functions are preferable
•Deep experience with process mapping methodologies and tools
•Experience leading process mapping and / or workshop facilitation activities; facilitation skills for working issues with groups and teams
•Experience working in fast-paced, high-demand, delivery oriented environments; customer focus
•Able to consistently review and adapt approach and style to meet ever changing requirements
•Able to manage conflicting work issues and deadlines using team structure and by negotiating timeframes on work in order to ensure deliverable deadlines are met.
•Able to build contingency plans into daily work to deal with unforeseen circumstances in order to minimise potential problems
•Able to actively promote a positive team environment and build networks effectively to enhance and share knowledge; must be a team player and willing to network appropriately to increase quality of contribution to the organization
•Demonstrable experience with advanced competency using Microsoft Excel, Microsoft Project and PowerPoint
Other Requirements (eg Travel, Location)
Travel 10%
•Strong time mgmt and organization skills; able to manage conflicting work issues and deadlines to ensure deliverable deadlines are met
Excellent communication (oral and written) and influencing skills at all levels of the organization with change engagement; able to consistently review and adapt approach and style to meet ever changing requirements
•High degree of personal impact, teamwork, and organizational impact
•Strong track record of leading (formally and informally), motivating, and building a cross-functional relationship
•Experience managing and implementing change; implementing and mentoring continuous improvement systems
•Coaching expertise with previous training and assessment experience
Desirable criteria & qualifications
•Continuous Improvement Certification e.g. Green Belt.
•Shared service centre experience
•Oil and gas industry experience
Relocation available
No
Travel required
Negligible travel
Is this a part time position?
No
About BP
BP has established a Business Service Centre (BSC) in Kuala Lumpur that provides Finance, Tax, HR and IT services to global and regional businesses. The main goal of the BSC is to deliver value added services and enhance process transformation for the various Business Units in BP. The BSC is part of an integrated network of business service centres that support Strategic Performance Units (SPU) operations globally to provide cost optimisation and process standardisation through global delivery capabilities and enabling technologies, operational excellence benchmarked to industry standards, and World-class Human Capital Development to build an "Asset Talent Pool" that consistently delivers high quality performance.
Segment
Corporate & Functions
Application close date
07-Apr-2015
Removal Time
23:59 (GMT-05:00) Eastern Time (US & Canada)
Removal Date
07-Apr-2015
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