ServiceNow Administrator
Overstock.com - Salt Lake City, UT, US
Job description
Working At Overstock.comAt
Overstock.com, we strive to provide our customers with the highest
quality products at the best possible prices. To be able to do this, we
look to attract the most talented and innovative people to join our team
of talented professionals. If you are the type of person that likes to
find new and exciting ways to work efficiently, enjoys working with
others in a friendly atmosphere, and is willing to go the extra mile to
achieve goals, this is the place for you. Overstock.com was recently
named one of America’s Most Trustworthy Companies by Forbes. As far as
added benefits go, we’ve got you covered. Our competitive benefits
packages and associate perks include, but are not limited to: quality
health insurance plans, an employer matched 401(k) plan, a health &
wellness program, gym discounts, great work/life balance, company thrown
events such as private concerts and free amusement park days, and the
opportunity to work with some of Utah’s brightest.
Job Description: The Application Administrator (ServiceNow) will be responsible for supporting all aspects of the ITSM software application ServiceNow and developing solutions using ServiceNow as a platform. The Application Administrator (ServiceNow) is also responsible for troubleshooting issues, training users, documenting procedures as well as scoping projects and project tasks that could be performed with ServiceNow.
Job Responsibilities
Job Description: The Application Administrator (ServiceNow) will be responsible for supporting all aspects of the ITSM software application ServiceNow and developing solutions using ServiceNow as a platform. The Application Administrator (ServiceNow) is also responsible for troubleshooting issues, training users, documenting procedures as well as scoping projects and project tasks that could be performed with ServiceNow.
Job Responsibilities
- Provide technical expertise on implemented solutions utilizing the ServiceNow platform as well as building solutions new problems and opportunities.
- Respond to reported issues, requests & inquiries of a technical or functional nature.
- Support both platform and application use issues. Document and assist in prioritizing requests and solutions.
- Provide training and support to internal application users.
- Stay abreast of new and current application features, processes, methodologies and toolsets.
- Create business case documents supporting project initiatives including business cases, requirements documents, project technical scopes and specifications, and technical use cases.
- Work with other technical team members to build knowledge and provide backup assistance when & where necessary.
- Interact with key business partners in prioritizing tasks and designing solutions.
- Follow daily, weekly, and monthly task lists.
- Install application updates, patches, and upgrades as well as document and notify business unit of any maintenance outages.
- Troubleshoot and diagnose any software problems and propose solutions.
- Identify areas in functional business area where improvements can be made to streamline workflow and application flow resulting in measurable savings of time, effort and money.
- Communicate technical ideas in non-technical language to the business.
- Self-motivated, innovative person with analytical, problem solving, organizational, and interpersonal communication skills.
- Experience leveraging SaaS applications and knowledge of cloud based technologies.
- Batch scripting and/or SQL experience.
- ITIL Foundation certification preferred.
- Background in gathering user requirements and creating design documentation.
- Business Process Engineering or Re-Engineering.
- Experience creating process automation.
- Experience writing Javascript
- Experience writing Powershell
- Understanding of website design concepts
- Understanding of UX design fundamentals
No comments:
Post a Comment