Technical Product Manager DogVacay - Santa Monica, CA

Technical Product Manager

DogVacay - Santa Monica, CA

Job description

This is an exciting opportunity to join an agile, entrepreneurial team and have a real impact. The Technical Product Manager will oversee the development of internal tools that are used by our various customer care teams to drive our business. Our ideal candidate has both a technical and business background that will enable them to drive improved processes and the tools that support them. They have a strong ownership mentality, entrepreneurial spirit and drive to win this high growth category.

 

Key responsibilities include:

• This role will deep dive into the back office tools and existing processes to develop a roadmap that will drive operational efficiencies and ensure continued 5-star customer support.
• Prioritize roadmap items against business goals to ensure releases of key features that align with the customer care business unit.
• Develop wireframes and, if necessary, working prototypes of new tools and systems to work through processes and drive sign-off from key business stakeholders.
• Work hands on with the development team writing tickets and shepherding roadmap items through the dev queue.
• Collaborate with the care team on releases and develop training materials for roll-outs.
• Develop key business metrics with the data engineering team and report to key business stakeholders including the executive team on business improvements via the new tools and processes.
• Oversee the entire process from requirements gathering through implementation of building out integrations with 3rd party systems like ZenDesk and our Phone systems. 

Desired Skills and Experience

• 4+ years of experience in technical product management, including documenting and delivering internal web applications for back office systems.
• 2+ years of experience in business process re-engineering to streamline existing operational processes.
• B.A. or B.S. degree in Business/CS/MIS/Other relevant majors or equivalent work experience
• Demonstrated success managing teams and processes to targets operational inefficiencies.
• Proficiency in Excel and PowerPoint
• Experience in pet services, consumer internet or high growth startups is a plus
• A balance between big vision and practical planning. You've got the skills to balance big projects and tight roadmaps with ease.
• Analysis.  We don't just build tools, we monitor and optimize them based on data and other key performance metrics.  So be ready to bring your game to analytics reporting.
• The ability to keep up with tech.  We're an agile shop and we work with the best engineers in Silicon Beach.  Your requirements and user stories should not only be technically literate, but get our engineers fired up to tackle them.
• Wireframes and prototypes. You have hands-on experience with tools like Balsamiq, Axure, Sketch, Invision, UXPIN.
• Process Flows. You have experience developing process flows that represent existing and proposed processes with tools like Gliffy, Visio

About You:

• You love both dogs and people and understand what it takes to deliver a great customer service experience.
• You thrive in a fast-paced and constantly changing start-up environment.
• You're amazing under pressure and you don't mind wearing a few different hats.
• You enjoy a variety of tasks and don't mind switching between projects throughout the day. 
• You are extremely detail oriented and can effectively identify inefficiencies. 
• You are a strong verbal and written communicator and can effectively communicate to all levels in the organization.
• You are analytical, resourceful and a creative problem solver.
• You are a team player who is willing to do what it takes to support your co-workers

Click here to apply for this job : https://www.linkedin.com/jobs2/view/67462123?trk=jserp_job_details_text